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1. PARTIES
SELLER:
Company Name: Civil Tekstil A.Ş (hereinafter referred to as the “SELLER”)
Address: Mehmet Nesih Özmen Mahallesi, Cihan Sokak No:27, Merter, Güngören, Istanbul, Turkey
Phone: +90 212 553 00 01
Fax: 0
E-mail: b2b@civilkids.com
All requests and complaints of the BUYER must be directed to the above contact details.
BUYER:
Name/Surname:
Address:
Phone:
E-mail:
2. PRODUCT, PRICE, PAYMENT AND DELIVERY INFORMATION
2.1. The type of product, quantity, brand/model/color, unit price, total price, payment and delivery details, including the delivery address specified by the BUYER, are listed below. Delivery shall be made by courier or logistics company. Shipping costs shall be borne by the BUYER. If there is no courier branch in the BUYER’s location, delivery shall be made from the nearest branch notified by the SELLER.
2.2. Product Information and Price:
Brand/Model:
Sales Price (VAT included):
Shipping Fee: …
Payment Type and Plan: (PaymentTypeDesc)
Delivery Address:
Recipient Name:
Billing Address:
Payment Details:
Payment Method: (Credit Card / Card or Cash on Delivery)
Card Type: …
Card Number: …
Total Amount:
Delivery Details:
Invoice Details:
3. SUBJECT OF THE AGREEMENT
3.1. This Distance Sales Agreement (“Agreement”) regulates the sale and delivery of the product(s) ordered by the BUYER via www.civilkids.com Product features and prices are clearly stated on the website.
3.2. Both parties are merchants or tradesmen within the scope of the Turkish Commercial Code, and this Agreement falls under commercial transactions. The BUYER acknowledges that Consumer Protection Law No. 6502 does not apply to this relationship.
3.3. The BUYER acknowledges and declares that, prior to placing the order, they have reviewed and approved all product features, prices, delivery conditions, and cancellation/return terms.
3.4. The proforma invoice and privacy policy presented on the payment page form an integral part of this Agreement.
4. RIGHTS AND OBLIGATIONS
4.1. The SELLER is obliged to prepare and deliver the product(s) as specified after receiving full payment.
4.2. The BUYER must provide complete and accurate information during the order and registration process.
5. ORDER CONDITIONS
5.1. This Agreement is binding solely between the BUYER and the SELLER.
5.2. BUYERS must enter the required information on the website to place an order. Checkout as a guest also binds them to the Terms and Conditions and Privacy Policy.
5.3. Products may be ordered by selecting material, size, color, and quantity.
5.4. The BUYER accepts that personalized or custom-made products cannot be returned.
5.5. The SELLER may determine order/contract acceptance criteria.
5.6. The intellectual property rights of the website content belong to the SELLER.
5.7. Orders will be confirmed via email before packaging.
5.8. The purchase is finalized once payment is completed.
5.9. Products will be delivered within 30 days following design approval.
6. CANCELLATION & RETURN POLICY
6.1. Custom-made or personalized products cannot be cancelled or returned.
6.2. The BUYER may cancel the order before it enters production by notifying the SELLER via email or customer support. Refunds shall be made within 10 business days.
6.3. If the order is cancelled before packaging, a partial deduction may apply.
7. DELIVERY
7.1. Unless otherwise stated, delivery shall be made to the address provided by the BUYER. Identity verification may be required.
7.2. If no one is available at the address to receive the delivery, the SELLER shall be deemed to have fulfilled its obligation. Any return costs shall be borne by the BUYER (EXW – Ex Works).
7.3. Delivery shall be completed within 30 days unless otherwise notified.
7.4. Orders placed on weekends or public holidays shall be considered placed on the next business day.
8. DEFECT LIABILITY
8.1. The BUYER must inspect the products upon delivery.
8.2. Visible defects must be reported within 3 days.
8.3. Hidden defects must be reported within 8 days of delivery.
8.4. Returns must include the original packaging and invoice.
8.5. In case of visible shipping damage, a damage report must be requested from the courier.
8.6. If defects are confirmed, the product shall be repaired, replaced, or refunded within 10 business days.
8.7. If replacement is impossible, a full refund shall be issued.
8.8. All returns must comply with Tax Procedure Law No. 213.
9. PRICING
9.1. Product prices are stated on the website and invoices. Unless otherwise stated, prices exclude VAT.
10. SELLER'S DISCLAIMER
10.1. The SELLER reserves the right to change prices, promotions, and product availability without prior notice.
10.2. The SELLER’s maximum liability is limited to the order amount. No additional damages or loss of profit may be claimed.
10.3. The SELLER shall not be liable for interruptions, errors, or data breaches occurring during the transaction process.
11. FORCE MAJEURE
11.1. Unforeseen events beyond the SELLER’s control (natural disasters, war, legal changes, etc.) shall be considered force majeure.
11.2. In such cases, the SELLER may cancel the order without compensation by refunding the payment.
11.3. If delivery becomes impossible within 30 days due to extraordinary circumstances, the BUYER may cancel the order, request a similar product, or choose to wait.
12. NOTIFICATIONS
12.1. All notifications shall be sent to the addresses listed at the beginning of this Agreement.
12.2. Address changes must be communicated via registered mail or notary.
12.3. Legal notices shall be valid if sent via registered electronic mail (KEP) or other legally valid methods under Turkish law.
13. EVIDENCE AGREEMENT – APPLICABLE LAW – JURISDICTION
13.1. In case of disputes, the SELLER’s commercial records, digital logs, emails, and documents shall serve as conclusive evidence pursuant to Article 193 of the Turkish Civil Procedure Law.
13.2. This Agreement shall be considered an electronic document and shall be binding in accordance with Article 6100 of the Turkish Civil Procedure Law.
13.3. Any disputes arising from this Agreement shall be governed by the laws of the Republic of Turkey, and the courts and enforcement offices of Istanbul Anatolian Side shall have exclusive jurisdiction.